At jgostudios.com we respect the security and confidentiality of your personal data at all times, so in order to offer you a better service, this Privacy Policy has been developed with the aim of clearly informing you of the processing and management we do of your personal data.

For your convenience, the Privacy Policy will always be accessible from the https://jgostudios.com/ website.

We remind you that for the proper functioning of the relationship, you must inform us of any modification that the information provided undergoes, such as changes of address, email, telephone number, etc., as well as inform us in case of loss, theft or unauthorized access with the personal passwords and access codes that we may have provided you for access to our website. For these cases, as well as any questions you may have, we provide you with the following email address where we will assist you: info@japangameonline.com .

IDENTITY AND CONTACT DETAILS

Antonio Mancha Oliva with address at address: C/ Victoria, 4 Sant Boi de Llobregat 08830 Barcelona S.L. Registered office: JAPANGAMEONLINE, is responsible for the processing of your personal data, as the company responsible for jgostudios.com, by virtue of the applicable data protection laws and regulations.
If you have any questions about the processing of your personal data, we offer you the following contact channels:
Postal mail: address : C/ Victoria, 4 Sant Boi de Llobregat 08830 BarcelonaS.L. Registered office:JAPANGAMEONLINE.
Email: info@japangameonline.com

TYPES OF DATA WE REQUEST FROM YOU

In order to provide you with our services in the best way, depending on the service requested, we will need you to provide us with some personal data, such as full name, address, email or mobile phone.

Some of this data is mandatory for the provision of the service, in these cases, they will be identified as such in the form itself. We inform you that refusal to provide such information will prevent us from providing the requested service.

  • Registration in the online store: Full name, address and telephone number.

Purchase of products via the web: means of payment, account number, card that includes card number, type of card, expiry date and CVV number.

Newsletter registration: email.

In addition to the above, in order to get to know you better and thus be able to provide you with a more personalized service, we may collect data on our own using cookies or your purchase history, which together with the data you have previously provided us, we use to personalize offers, promotions and communications with you in order to offer you the products and services that best suit your personal tastes and interests. If you do not know our Cookie Use Policy, you can consult it at any time by accessing the following address: https://jgostudios.com/cookies-policy.

We may also create profiles using your website usage data, purchase history, gender, age. Profiling consists of evaluating certain aspects related to your person, such as your purchase history, age, geographical area, etc. to better understand your tastes and needs and thus be able to offer you the products and services that best suit your needs and tastes.

OUR USE OF DATA AND LEGAL BASIS

jgostudios.com is aware of the importance of the security and confidentiality of your personal data, so we inform you clearly at all times of the purposes and uses that will be given to them. In this way, we inform you that the main purpose of the processing of your data will be the sale and shipment of the products we market based on the contractual relationship you have with jgostudios.com. We may also process your data for the following purposes:

Based on the legitimate interest of jgostudios.com we will use your data to:

  • Sending commercial information about products, services, promotions and/or events of jgostudios.com, by any of the means of contact that you have provided us, which may include telephone, SMS, instant messaging, email or post.
  • Statistical studies to adapt the services and their quality for the client.
  • Profiling of our clients to get to know them better and to be able to develop and offer the products and services most in line with their needs and tastes.
  • To offer you our customer services.

With your consent, we will use the data collected to:

  • Manage the registration in the newsletter and the registration in the creation of a Web account.
  • Contests, raffles, games, etc.

HOW YOUR PERSONAL DATA WILL BE SHARED

jgostudios.com will not normally share your personal data with anyone unless required by law or disclosure is strictly necessary for the fulfilment of the business relationship you have as a customer, but there may be cases, always with your consent, where we may share your data with col-5aboradora companies in order to be able to send you commercial information that may be of interest to you.

Communications of data to third parties in compliance with the contractual relationship it has with jgostudios.com:

  • In the event of making a purchase, your data will be communicated to distribution companies and delivery points in order to channel the appropriate communications, send you the contracted products, or notify you of their delivery.
  • Notaries and third parties who may participate in the management of the contests, promotions or raffles carried out by jgostudios.com and in which they have decided to participate.

HOW LONG YOUR DATA WILL BE RETAINED

Depending on the purpose for which we process your data, the storage times of the same will be different. We inform you of the custody time below:

  • Customer data, account management, customer service: as long as you are still registered as a customer, and in the case of cancellation, 5 years from your cancellation to comply with the tax obligations, or any other nature, of the company that may have arisen during the relationship.
  • Contact details for your own or third parties’ commercial use by any means: for this purpose your data will be processed indefinitely, until such time as you decide to revoke your consent, oppose this processing, delete your data or limit the processing of your data.

SECURITY OF YOUR DATA

jgostudios.com has adopted the necessary technical and organisational measures to guarantee the security of personal data and prevent their alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether they come from human action or from the physical or natural environment.
However, the user must be aware that security measures on the Internet are not impregnable.

MY RIGHTS

At any time, you may revoke, where appropriate, the consent given, as well as exercise your rights of access, rectification, deletion, opposition, limitation of processing and portability, when these rights are applicable. To do this, we provide you with the following ways:

  • By ordinary mail, addressed to the jgostudios.com Customer Service, to the following address: address: C/ Victoria, 4 Sant Boi de Llobregat 08830 Barcelona.
  • On the forms you can get in our stores.
  • By email to: info@japangameonline.com

In your application, you must include a customer number and send a copy of your ID card in any case.

Likewise, if you consider that your data has been processed inappropriately, you will have the right to contact the Spanish Data Protection Agency (C/ Jorge Juan, 6. 28001 – Madrid www.agpd.es).